The next generation of regulation is focused on customer outcomes. Altara provides the intelligence to continuously monitor them — turning customer governance from a point-in-time compliance exercise into an ongoing fair conduct capability.
For decades, customer governance has focused on onboarding, identity verification and financial crime compliance. Boards and regulators increasingly expect organisations to demonstrate that customers understand products, receive appropriate advice, are treated fairly and are protected from foreseeable harm throughout the customer lifecycle.
Continuous outcome monitoring rather than an annual attestation exercise.
The Consumer Trust Wallet empowers consumers to understand products, manage trusted credentials, receive personalised guidance and securely share information — while providing organisations with permission-based intelligence and trusted evidence of fair conduct.
Plain-language explanations that help consumers understand what they hold and why.
A secure place for consumers to hold and manage their trusted information.
Timely, relevant guidance before important financial decisions are made.
Permission-based sharing that gives organisations trusted, consented intelligence.
Permission-based intelligence and trusted evidence drawn from real customer behaviour.
The obligations boards and regulators increasingly expect organisations to evidence.
What conduct and product teams ask when moving from onboarding compliance to outcome governance.
KYC verifies identity at onboarding. Fair Conduct continuously monitors whether customers understand products, receive appropriate advice, are treated fairly and are protected from foreseeable harm.
The consumer-facing trust layer of Altara. It lets consumers understand products, manage trusted credentials, receive personalised guidance and share information securely.
No. The Wallet provides organisations with permission-based intelligence — the consumer controls what is shared.
Trusted evidence demonstrating fair conduct and consumer protection, drawn from real customer interactions rather than periodic surveys.
Altara is a TechSprint Participant for 2026, taking part in World Investor Week.
Fair Conduct plugs into AURA, so the obligations AURA tracks are monitored against real customer outcomes.
Tomorrow’s leading organisations will not govern AI, regulation, data and consumers separately. They will govern them as one connected ecosystem. That ecosystem is Altara.
